Agenda

At this year’s TechCon Unplugged, we’ll spend our mornings together, listening and engaging with expert panels on today’s hot topics. In the afternoon, you’ll have a chance to focus on a track that most benefits your current business goals. Check out our current list of sessions below and come back for regular updates on schedule, topics, speakers and more!

Event Key: Special Event Panel Vendor Spotlight Track Session

Thursday, Sept 12th

Super Summit Pre-Day - Limited Spots Available!

Welcome Reception

Friday, Sept 13th

MSP Unplugged LIVE- Charting the Next Era

In this forward-looking discussion, we’ll delve into the next era of managed services. Industry leaders, vendors, and service providers will come together to discuss strategic moves, emerging trends, and innovative approaches. Whether it’s AI-driven solutions, cloud adoption, or cybersecurity advancements, this podcast charts the course for MSPs aiming to stay ahead in the IT industry. Join us in the first-ever live recording of our podcast!

Your MSP Adventure: Breaking the Mold

This panel of assembles current and former managed service providers (MSPs) at various stages of their business journey. From up-and-coming disruptors to successfully exited, these MSPs share their insights, challenges, and strategies for breaking free from conventional norms. Join us as we explore how they navigate industry shifts, innovate, and chart new paths in the ever- evolving world of managed services.

Leadership does not require suffering IT IS A PRIVILEGE

The Future of the Cloud Marketplace

Want to be an IT Hero to your clients?

MARKETING & SALES TRACK

Unlock the Power of Digital Word of Mouth!

Mastering Your Brand

Uncover Your Website’s Full Potential: MSP Best Practices

Developing your Inbound Marketing Engine

SECURITY AI AND COMPLIANCE TRACK

Power Automate and Workflow Automation

Securing the Modern Workplace: Microsoft 365 Boot Camp

Join us for an hands-on boot camp presented by Matt Lee. Here you’ll dive deep into the cutting-edge strategies of workplace security with Microsoft 365. This session is designed to empower IT professionals with the latest tools and best practices to protect their digital environment. From threat prevention to data governance, learn how to fortify your organization’s defenses and ensure a secure, productive modern workplace. Get ready to transform your security approach and harness the full potential of Microsoft 365 to keep your business ahead of the curve.

OPERATIONAL EFFICIENCY TRACK

How to Properly Budget your MSP

Subcontractor Success: Strategies for Effective Management

Navigating the complexities of subcontractor management can be challenging, but it’s crucial for project success. This session delves into the best practices for managing subcontractors effectively. Learn how to establish clear communication channels, set expectations, and build strong relationships that lead to reliable and high-quality work. We’ll explore contract negotiation, performance monitoring, and conflict resolution to ensure your subcontracting partnerships are both productive and profitable.

Deconstructing Profitability

Delivering QBRs that don’t suck

Happy Hour Reception

Saturday, Sept 14th

Optimizing Your Business for Scale & Profitability

Recharge your Battery: How to See Burnout and protecth your well being

Quarter In, Dollar Out: A Walkthrough your Customer Journey Toward Success

MARKETING & SALES TRACK

How to Develop an Email Journey for your Client & Prospects

Conversion Mastery: The Art of Closing Sales

Click Back: Engaging Lost Leads with Precision Retargeting

SECURITY, A.I. AND COMPLIANCE TRACK

Cyber Security Measures: Every MSP should adopt to mature their security practice

Cloud Pioneers: Mastering Virtual PCs with Azure and AWS

How to Build a Compliance Program

This session will guide attendees through the essential steps of creating a robust compliance framework. From conducting risk assessments, and developing clear policies. The session also covers the importance of employee training, establishing reporting mechanisms, and the need for regular monitoring and enforcement to ensure ongoing adherence to legal and regulatory standards. This session is ideal for MSP' clients to strengthen their compliance posture and mitigate risk.

CIS Controls in Action: Strategies for Robust Cyber Defense

OPERATIONAL EFFICIENCY TRACK

Tips and Tricks to Good Documentation

Learn the art of effective documentation with Brook Lee! In this session, you’ll learn essential tips and tricks to refine your documentation process, achieving clarity and precision. Discover how to craft documents that communicate effectively and drive productivity. Whether you’re an experienced professional or new to the field, this session will equip you with the skills to make your documentation stand out. Join us for a transformative experience that will turn your documentation into a key asset for success!

How to Use Co-Pilot for Policy Writing and SOPs

Should you Fire everyone? Helpdesk Things to know

Discover the potential of augmenting your support team with insights from J.Colin Petersen at Helpdesk.tech. This session is tailored for Managed Service Providers (MSPs) looking to scale their operations efficiently. Dive into strategies that will empower your support staff, optimize service delivery, and drive business growth. Don’t miss the chance to transform your MSP with expert guidance.

Optimizing Support: Best Practices for Helpdesk Excellence

Evening Social

Agenda

Thursday, Sept 12th

Friday, Sept 13th

MARKETING & SALES TRACK

SECURITY AI AND COMPLIANCE TRACK

OPERATIONAL EFFICIENCY TRACK

Saturday, Sept 14th

MARKETING & SALES TRACK

SECURITY, A.I. AND COMPLIANCE TRACK

OPERATIONAL EFFICIENCY TRACK

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Tickets Now!

$349